Shrivastava, R. K., and Rachna Rathore. “Analysis of Single Server Markovian Queueing Model With Differentiated Working Vacation, Vacation Interruption, Soft Failure, Reneging of Customers”. International Journal for Global Academic & Scientific Research, vol. 3, no. 3, Oct. 2024, pp. 01-13, doi:10.55938/ijgasr.v3i3.78.